Enterprise IT Solutions Catalog | Cloud, Security, ERP, AI | Egypt & GCC

Infrastructure

Private Cloud, Virtualization & VDI

We design and deploy dedicated Virtual Private Cloud environments and Virtual Desktop Infrastructure that give you enterprise-grade performance, complete data sovereignty, and the flexibility to scale on demand—without the risks of shared public cloud infrastructure.

Dedicated Hypervisor Infrastructure

Hyper-V, VMware, and Proxmox deployments on dedicated bare-metal servers, with full resource isolation and no noisy-neighbor problems.

Shared Storage & SAN

High-performance iSCSI and NFS storage fabrics ensuring low-latency access and consistent IOPS across all virtual workloads.

High Availability & Failover

Live migration, automatic failover clustering, and DR replication—so hardware failure never means downtime for your business.

Backup & Ransomware Protection

Veeam-powered immutable backups with offsite replication, ransomware honeypot detection, and tested recovery runbooks.

Self-Hosted Services

Nextcloud, Mail servers, Wikis, CI/CD pipelines, and productivity apps—fully hosted on your sovereign infrastructure.

Virtual Desktop Infrastructure (VDI)

Centralized virtual desktops delivered to any device—ideal for remote workforces, secure contractor access, regulated industries, and BYOD environments with full data containment.

Security

Network Security & Firewall

Multi-layered perimeter and interior security using Next-Generation Firewalls, Zero Trust principles, and advanced threat intelligence—keeping your enterprise protected without compromising performance.

Next-Gen Firewall (NGFW)

OPNsense and enterprise NGFW deployments with deep packet inspection, application-layer filtering, and geo-blocking policies.

SD-WAN & Multi-WAN Redundancy

Intelligent traffic routing across multiple ISP links with automatic failover, load balancing, and WAN optimization for remote branches.

VPN & Zero Trust Access

Site-to-site IPsec, OpenVPN, and WireGuard solutions for secure remote access with identity-based micro-segmentation.

Enterprise Wi-Fi & Captive Portal

Managed wireless infrastructure with FreeRADIUS authentication, per-user bandwidth policies, and guest network isolation.

IPS / IDS & Threat Detection

Suricata-powered intrusion prevention with real-time signature updates, behavioral analytics, and automated threat blocking.

Network Segmentation & VLAN Design

Logical network segmentation separating production, management, guest, and IoT traffic to minimize lateral movement risk.

Communications

Unified Communications & VoIP

Modern, omnichannel business communications that unify voice, messaging, and collaboration—powered by 3CX PBX, AI receptionists, and deep CRM integration so every customer interaction is captured and actioned.

3CX PBX Deployment & Administration

Full 3CX deployment on private cloud or on-premise, with SIP trunk configuration, extension management, and call flow design.

AI Receptionist & Voice Agents

Intelligent AI inbound agents using 3CX AI integration that handle calls, qualify leads, and route inquiries 24/7 without human intervention.

Omnichannel Contact Center

Chatwoot-powered contact center unifying WhatsApp Business, Instagram DMs, webchat, email, and 3CX voice into a single agent inbox.

WhatsApp Business API Integration

Official Meta WhatsApp Cloud API integration with automated workflows, chatbots, template broadcasting, and CRM sync.

Call Analytics & Reporting

Detailed CDR analysis, queue performance dashboards, agent productivity metrics, and SLA compliance reporting built into your BI stack.

CRM-Telephony Integration (CTI)

Real-time screen-pop, automatic call logging, and click-to-dial directly from EspoCRM, Odoo, or any other CRM platform.

Customer Engagement

Customer Engagement Solutions

Build deeper customer relationships through unified support platforms, intelligent helpdesk systems, and self-service experiences that scale with your business and turn every interaction into an opportunity.

Omnichannel Support Platform

Chatwoot-powered unified inbox combining live chat, email, WhatsApp, Instagram, Facebook, and SMS into a single agent workspace with conversation routing and SLA tracking.

Advanced Helpdesk & Ticketing

Enterprise ticketing systems with auto-assignment, escalation rules, custom workflows, internal collaboration notes, and full SLA compliance reporting.

Live Chat & Web Widgets

Customizable embeddable chat widgets with pre-chat surveys, business-hours routing, canned responses, and seamless mobile responsiveness for any website.

Self-Service Knowledge Base

Searchable knowledge bases and customer portals that deflect repetitive tickets—with category management, version control, and content performance analytics.

AI Assistant & Captain Bot

OpenAI-powered conversational agents handling tier-1 inquiries, FAQ resolution, lead qualification, and seamless handoff to human agents when complexity escalates.

CSAT, NPS & Feedback Loops

Post-conversation satisfaction surveys, Net Promoter Score tracking, and feedback aggregation dashboards that turn customer sentiment into measurable improvements.

Business Applications

ERP & CRM Integration

Vendor-neutral deployment of leading enterprise ERP and CRM platforms—Odoo, ERPNext, EspoCRM—customized and integrated to streamline your operations from sales pipeline to financial reporting and supply chain.

EspoCRM — Custom Travel CRM

Deep EspoCRM customization with multi-stage pipeline management, dynamic opportunity forms, real-time field calculations, cascading dropdowns, and auto-populated booking panels tailored to your industry's workflow.

Enterprise ERP — Odoo & ERPNext

Full deployment, customization, and support for both leading enterprise ERP platforms—covering Accounting, Inventory, Sales, HR, Manufacturing, and Project modules with custom modules and API integrations tailored to your business.

Operational Reporting Add-Ons

Built-in CRM and ERP reports for daily operational needs—pipeline reviews, sales activity, inventory snapshots—with deeper executive analytics handled by our dedicated BI stack.

Data Migration & Legacy Integration

Safe migration from legacy systems with data validation, field mapping, deduplication, and rollback strategies for zero data-loss transitions.

CRM Lead Automation

Automated lead capture from WhatsApp, web forms, and social media into CRM with deduplication, assignment rules, and follow-up sequences.

Multi-Company & Multi-Currency

Multi-entity configurations supporting multiple companies, currencies, languages, and tax jurisdictions—ideal for international expansion, holding structures, and franchise operations across the region.

Operations

Network Monitoring & NOC

Proactive infrastructure monitoring that catches problems before your users do—combining real-time telemetry, centralized logging, and a 24/7 Network Operations Center that keeps your environment healthy around the clock.

Real-Time Infrastructure Monitoring

Device health, bandwidth utilization, CPU/memory tracking, and uptime monitoring with configurable alerting thresholds via email, SMS, and WhatsApp.

Centralized Log Management (ELK)

Elasticsearch, Logstash, and Kibana stack aggregating logs from firewalls, servers, applications, and network devices for security and compliance auditing.

SIEM & Security Monitoring (Wazuh)

Wazuh-powered SIEM with file integrity monitoring, vulnerability detection, compliance reporting, and active response threat containment.

Alerting & Incident Response

Tiered alert escalation with on-call runbooks, automated remediation scripts, and post-incident RCA reports delivered to your team.

SNMP & NetFlow Analysis

Network traffic deep-dive with NetFlow collection, top-talker identification, and anomaly detection for capacity planning and threat hunting.

24/7 NOC Support

Round-the-clock Network Operations Center staffed by certified engineers providing proactive monitoring, SLA adherence, and immediate incident response.

Intelligent Automation

AI & Workflow Automation

Transform repetitive manual processes into intelligent automated workflows—connecting your tools, enriching your data, and letting your team focus on high-value work while automation handles the rest.

n8n Workflow Automation

Self-hosted n8n deployments with custom nodes connecting CRM, communication, cloud storage, ERP, and external APIs into seamless automated pipelines.

AI Agent Integration

Conversational AI agents for inbound customer handling, intelligent routing, FAQ resolution, and appointment booking—integrated with your existing systems.

Omnichannel Lead Capture Pipelines

Automated intake workflows from WhatsApp, web forms, Instagram, and phone—parsed, deduplicated, and pushed directly into CRM with full context.

Document & Report Automation

Automated generation of proposals, invoices, booking confirmations, and reports—triggered by CRM events and delivered via email or WhatsApp.

Cross-System Data Synchronization

Bidirectional sync between CRM, ERP, communication tools, and cloud storage—ensuring data consistency across your entire technology stack.

Scheduled Report Automation

Automated report generation and delivery via email, WhatsApp, and Slack—turning static dashboards into proactive business updates that reach decision-makers without manual intervention.

Business Intelligence

Data Analytics & Business Intelligence

Transform raw operational data into executive-ready insights with self-hosted Metabase, AI-powered natural-language analytics, and engineered data pipelines—giving every level of management the visibility they need to make confident, data-driven decisions.

Metabase Self-Hosted BI

Centralized self-hosted Metabase platform with SSL, role-based access control, embedded dashboards, and a curated SQL question library—fully sovereign and license-free at scale.

Metabot AI — Natural Language BI

AI assistant that turns plain-English questions into SQL queries, charts, and narrative summaries—running directly against your warehouse with zero data movement. Bring-your-own-model architecture keeps everything inside your stack, with permission-aware queries and Slack integration built in.

Multi-Tier Executive Dashboards

Three-tier dashboard architecture (operational, tactical, strategic) tailored to each management layer—from frontline KPIs to C-suite performance scorecards in real time.

Schema Design & Data Modeling

Verified SQL schemas, star and snowflake models, materialized views, and query optimization that make reports fast, accurate, and trusted across the organization.

Data Engineering & Warehousing

Automated ETL pipelines extracting from CRM, ERP, telephony, and operational systems into a centralized data warehouse (PostgreSQL, MariaDB, ClickHouse) tuned for analytical workloads.

Embedded Analytics

Embed live dashboards directly into your CRM, intranet, or customer portals—giving every team contextual insights right where they work, with single sign-on integration.

Digital & Media

Digital & Media Solutions

End-to-end digital signage, video streaming, and broadcast infrastructure for retail, hospitality, education, and enterprise environments—centrally managed and built to scale across hundreds of endpoints.

Dynamic Digital Signage

Centralized content management for retail displays, lobby screens, menu boards, and corporate communications—with remote scheduling, multi-zone layouts, and live data integration.

Enterprise Video Streaming

Robust streaming infrastructure for live broadcasts, internal training, and on-demand content with adaptive bitrate, multi-CDN delivery, and DRM protection.

IPTV & Hospitality Systems

Hotel and hospital-grade IPTV solutions with full channel lineups, EPG, in-room interactive services, multilingual menus, and guest engagement features.

Live Event & Webinar Streaming

Production-grade live streaming for conferences, corporate events, and broadcasts—with multi-camera switching, low-latency delivery, and audience engagement tools.

Video Conferencing Infrastructure

Self-hosted video conferencing platforms with screen sharing, recording, breakout rooms, and meeting management—giving you full data sovereignty over sensitive discussions.

CDN & Content Delivery

Edge caching and content delivery networks for fast media distribution, reduced bandwidth costs, and consistent viewer experience across geographic regions.

How We Deliver

Our Implementation Methodology

Every engagement follows a proven four-phase framework refined over 20+ years of enterprise deployments — ensuring predictable timelines, transparent communication, and measurable outcomes.

Discover

Deep technical assessment and stakeholder workshops to map your current environment and define success criteria.

Infrastructure audit
Requirements analysis
Risk & gap assessment
Stakeholder alignment

Design

Detailed solution architecture, technology selection, and implementation roadmap aligned to your business goals.

Architecture design
Technology selection
Migration planning
Project roadmap

Deploy

Phased rollout with rigorous testing, integration validation, and zero-disruption cutover strategies.

Iterative deployment
Integration & testing
User training
Go-live support

Operate

24/7 managed support, proactive monitoring, and continuous optimization keep your environment performing at its best.

NOC monitoring
SLA-backed support
Quarterly reviews
Continuous improvement